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Terms Of Trade
Terms of Trade
We value your feedback and continuously strive to improve our products.
- The WaterStop Shop® will accept goods for return for up to 30 days from the date of purchase. You may choose between a full store credit or a refund – all refunds will incur a 15% re-stocking fee. Any products specifically ordered for a customer will not be accepted for return under any circumstance unless required by law.
- Please be advised that we base product quantities on the information given to us at the time of sale. We will NOT accept product returns if you over or underestimate your job or do NOT meet the recommended coverage as per manufactures specifications.
- Advice and information is provided in good faith and to the best of our knowledge of waterproofing and/or drainage systems.
- Our suppliers expect our customers to have knowledge of best building trade and application practices.
- The WaterStop Shop® does not accept any liability, real or implied, for failure of any waterproofing products unless such products are explicitly warranteed by The WaterStop Shop® and then only when installation is proven to be carried out in accordance with the Building Code of Australia, the relevant Australian Standards, and all written instructions for the product.
